Reservations & Waitlist

Server-backed book for owner entries, Joe phone reservations, Google Reserve-ready requests, and the live walk-in waitlist.

System-level reservations

System onWebsite off

AIR Reservations system

This is the master reservation switch. When the system is on, AIR can keep the reservation book, staff-entered reservations, Joe phone bookings, and operational pause controls active. Website booking is a separate guest-facing channel.

Staff and Joe can use the reservation book. Guests cannot book from the website until website booking is turned on.

Configure booking channels

Launch timing

Day 1 operational

Take reservations now. Optimize pacing as real guests arrive.

AIR Reservations are live when the system is enabled. Website booking is a separate channel you can turn on here when guests should be allowed to reserve online.

Start on day 1

Use the book for staff-entered reservations and phone requests.
Run the walk-in waitlist during service.
Let servers add reservations or waitlist entries from the PWA.

Becomes useful when

Week one tunes party-size rules, pacing, and waitlist handoffs.
Day-30 reporting shows covers by daypart, no-shows, and wait times.
Google/website booking paths can be promoted once the flow is tested.

What AIR tracks

Reservations created by staff, website, or Joe
Waitlist joins, quoted waits, and seated guests
Seated guests, party sizes, and pacing patterns
No-shows, cancellations, and daypart demand

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CFO Assistant

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