Reservations & Waitlist

Server-backed book for owner entries, direct website and phone reservations, and the live walk-in waitlist.

System-level reservations

System onWebsite off

AIR Reservations system

This is the master reservation switch. When the system is on, AIR can keep the reservation book, staff-entered reservations, Joe phone bookings, and operational pause controls active. Website booking is a separate guest-facing channel.

Staff and Joe can use the reservation book. Guests cannot book from the website until website booking is turned on.

Configure booking channels

Owner readiness

Reservation delivery channels

Live means AIR can accept the booking now. Handoffs only send the guest to another service and do not imply marketplace sync.

Manage channel settings

Launch timing

Day 1 operational

Take reservations now. Optimize pacing as real guests arrive.

AIR Reservations are live when the system is enabled. Website booking is a separate channel you can turn on here when guests should be allowed to reserve online.

Start on day 1

Use the book for staff-entered reservations and phone requests.
Run the walk-in waitlist during service.
Let servers add reservations or waitlist entries from the PWA.

Becomes useful when

Week one tunes party-size rules, pacing, and waitlist handoffs.
Day-30 reporting shows covers by daypart, no-shows, and wait times.
Direct website booking can be promoted once the full flow is tested.

What AIR tracks

Reservations created by staff, website, or Joe
Waitlist joins, quoted waits, and seated guests
Seated guests, party sizes, and pacing patterns
No-shows, cancellations, and daypart demand

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CFO Assistant

I’m here to help you use your menu as a revenue-generating tool. Before we look at growth opportunities, let’s make sure your data is clean and accurate — that’s the foundation everything else is built on. What would you like to start with, or should I flag what I’m seeing?