Multi-location
Two locations? One login, each run its own way
Each location gets its own AIR with its own menu. Sign in with one email, pick the restaurant, and manage it. No extra system to learn.
The questions restaurant owners ask before trusting a new system.
AIR is POS, direct ordering, SEO, loyalty, reservations, delivery controls, and AI workflow in one place. This page is the honest version: what works on day one, what needs setup, and what is still coming.
Day-one clarity
What has to work before the first service.
Revenue clarity
How direct ordering, SEO, loyalty, and delivery conversion fit.
Roadmap honesty
What is live, what is still being built, and what restaurants should keep.
What owners asked for
Owners told surveys, forums and reviewers the same five things. Here's how AIR answers each one.
1
Nothing talks to anything
62% cite integration as their top challenge. As one respondent put it, “Our tech stack doesn’t talk.
PAR Technology, QSR Success in 2026: Why the Next Competitive Advantage Is Getting the Basics Right, p. 5
How AIR handles it
Ordering, the kitchen screen, loyalty, the time clock, marketing and delivery reports live on one record.
DoorDash, Uber Eats and Grubhub arrive on the same tickets and the same numbers, connected once; their reports come in by email or upload and AIR shows what each platform really cost, fees included.
2
When the Wi-Fi drops, we're dead in the water
30% cite unplanned downtime or crashes among their top challenges.
PAR Technology, QSR Success in 2026: Why the Next Competitive Advantage Is Getting the Basics Right, p. 5
How AIR handles it
Your iPads and iPhones keep taking orders on any connection they have, cellular included, and the kitchen screen runs on as many devices as you want beside the printers.
We don't claim a full offline mode.
3
Fees I didn't see coming, and a contract I can't leave
Poor value perception: pricing that doesn’t scale, hidden costs, being locked in, paying for unused features.
Hospitality Sector Council, Hospitality Tech Report – February 2026, p. 22
How AIR handles it
Month to month. No guest fees. One plan with a clear per-call rate: 250 calls included, then $0.50 a call.
7 days free with a card on file.
4
Support disappears after you sign
Lack of reliability: excessive downtime and bugs, slow responses from support teams, lack of onboarding guidance, poor documentation.
Hospitality Sector Council, Hospitality Tech Report – February 2026, p. 22
How AIR handles it
Every screen has a Tech Desk icon. Tap it and a screenshot of what you're seeing goes with the ticket.
We monitor AIR 24x7, and you can call 24x7x365 for config changes, feature requests or a fix. Onboarding is free, with AIR or any AI agent you already use.
5
I don't trust my own reports
40% cite insufficient reporting and analytics among their top challenges.
PAR Technology, QSR Success in 2026: Why the Next Competitive Advantage Is Getting the Basics Right, p. 5
How AIR handles it
Ask in plain English and get the answer from your own sales, labor and delivery records, with where each number came from.
Ask it: “Get payroll ready for last week.” — Hours, tips and wages read from the signed close, ready to file.
AI included
AI included, not a paid add-on
Other POS companies sell AI as a paid add-on. With AIR it is part of the plan: phone ordering, learned pairings, loyalty, email and text campaigns, plus help reaching new guests.
Buying AIR
Plans, pricing, and what is included
What is AIR?
AIR stands for Agentically Integrated Restaurants. It is one system for the whole restaurant, with AI baked in: POS, KDS, direct ordering, loyalty, reservations, waitlist, menu SEO, reporting, and AI workflow in one subscription. Your own assistant reads the restaurant's live data and drafts the change; it lands on your Proposal Desk, you approve it in AIR with one tap, and it's done.
What does the $199 plan include?
Everything. There is one plan, AIR, at $199 a month, and DoorDash, Uber Eats and Grubhub are included. 250 AI phone calls included, then $0.50 a call. Month to month, no guest fees. Multi-location or heavier usage? Talk to us about a custom quote.
How does the trial work?
Setup is free, for as long as it takes. 7 days free, with a card on file. Then $199 a month, month to month, with DoorDash, Uber Eats and Grubhub included, 250 calls included and $0.50 a call after that. Multi-location or heavier usage? Talk to us about a custom quote.
Is direct online ordering really included?
Yes. Zero-commission online ordering on your own website, including delivery by your own drivers, on the plan. Guests can order from AIR-hosted ordering pages or from a website AIR enhances for you.
Do you take a percentage of my online orders?
No. Zero commission on your own online orders. Payment processing is separate: your processor or ours.
What is billed separately?
AI phone calls past your included calls ($0.50 a call), payment processing (your processor or ours), and some third-party costs, shown as they happen.
Can I cancel anytime?
Yes. The AIR subscription is month to month, and AIR is designed to earn the restaurant every month. AIR Pay card processing is the one thing with a term: a 1-year agreement with NMI, the processor, not with AIR.
Cutover
Getting live without breaking service
How long does setup take?
As long as it takes, and setup is free the whole time. How long depends on menu complexity, printers, payment terminals, table maps, staff training, delivery integrations, and phone and text approvals. Your first 7 days are free, with a card on file.
Can we run AIR beside our current POS before switching?
Yes. The safest path is parallel testing: import the menu, check modifiers and pricing, verify printers, run test orders, then schedule the real cutover. Test orders are part of setup, and setup is free.
What has to be ready on day one?
Payments, terminals, menu, modifiers, tax, printers, receipts, kitchen routing, floor map, staff PINs, and order entry on iPad and phone. Everything else can ramp after the restaurant can safely serve guests.
What can wait until day 30, 60, or 90?
Plate costing, inventory confidence, and smart shopping lists get stronger after AIR has real operating data — give it your descriptions, recipes, invoice photos, and sales and it works out cost per plate over about a month. Deeper SEO reporting, social posting, and wider marketing automation are still being built, and your brief says so until they are live.
Do you help with the cutover?
Yes. We set every restaurant up personally, hands on. AIR also includes a cutover plan so you can see what is done, what needs verification, and what can wait.
When can we go live?
We onboard restaurants personally. Tell us the week you would like to go live and we will fit you in.
POS
Service, payments, hardware, and printers
Does AIR replace my POS?
Yes. AIR includes POS, KDS, table map, coursing, expo, receipts, modifiers, staff PINs, and order entry on iPad and phone.
Can I use my existing iPads?
Usually, yes. AIR runs on standard iPads and phones, so you keep the hardware and printers you already own.
Which payment processors does AIR support?
AIR works with Square or Stripe at their published rates, with no AIR markup. Keep your own processor if you have one, so you stay flexible as rates change.
Does AIR print kitchen tickets and receipts?
Yes. Printer setup is one of the most important cutover checks. AIR supports kitchen routing, receipt printing, auth-slip settings, and fallback planning.
Can AIR handle different printer routing by channel?
That is the goal: dine-in, direct online, phone, DoorDash, Uber Eats, Grubhub, and KitchenHub orders should route to the right kitchen and receipt printers.
What happens if Wi-Fi goes down?
The target architecture is web printing first, with local fallback options where the restaurant needs them. We plan cutovers around the actual network and printer layout.
Website
Direct ordering, SEO, and the restaurant website
Is a website included?
AIR can host or enhance a restaurant website as part of the plan. The goal is to include website plus online ordering without adding another vendor bill.
Do we have to redesign our current website?
No. The first step is to audit the current site, keep what is working, and add direct ordering, menu SEO, schema, and conversion paths. A rebrand can come later.
What does built-in SEO mean?
AIR structures menu items, categories, ordering paths, schema, local business data, and internal links so Google can understand the restaurant and menu.
How do you prove SEO work is improving?
AIR is building a tracking loop: baseline grade, changes made, indexed pages, ranking movement, direct-order starts, reservations, loyalty signups, and 7/30/90-day reporting.
Can AIR help convert DoorDash guests to direct guests?
Yes. AIR uses direct-order links, receipt paths, QR inserts, loyalty, and future delivery-channel reporting to move repeat guests back to the restaurant's owned channel.
Can reservations and waitlist live on the website?
Yes. AIR can provide reservation and waitlist flows, and restaurants can also keep or embed existing providers when that is the better path.
AI
Your assistant and phone answering
What is the assistant?
One assistant across the whole system. It is called Ask AIR until you give it a name of your own. It uses the restaurant's own data and workflows, and can focus on CFO, Ops, or Marketing questions. It drafts; you approve. It can never touch the bank.
Who approves what my AI files?
You, or your GM for everyday changes. Money, banking and keys always wait for you. Nothing changes until that tap.
What can I ask it?
Examples: What were sales yesterday? What item should we push tonight? Did Robbie clock in? Which DoorDash issues need attention? Are we better off paying for OpenTable or running local ads?
How does phone answering work?
Your assistant answers the phone. It takes pickup orders, books reservations, sends links, and hands off to staff when a person should take over. The plan includes 250 calls a month, then $0.50 a call.
Can the assistant take real menu orders on the phone?
Yes, once the menu, modifiers, hours, channel availability, loyalty, and handoff rules are correct. Chan Nara takes phone orders this way every night; we turn it on for you when your setup checks out.
Why is phone answering part of the plan rather than its own product?
A phone agent has to quote the right menu, modifiers, hours, prices, reservation rules, handoffs, loyalty, and kitchen flow. It works because it is the same assistant that already knows your restaurant.
Do we have to turn phone answering on during the first week?
No. A good launch path is shadow mode first: let it listen, test menu recognition, run QA, collect corrections, then turn it on when the restaurant is confident.
Delivery
DoorDash, Uber Eats, Grubhub, and direct delivery
Does AIR integrate with DoorDash, Uber Eats, and Grubhub?
Yes, and it is included: DoorDash, Uber Eats, and Grubhub connect through one connection. It is included from day one: free during the 7 free days, then in the $199 a month. AIR also takes direct orders and delivery by your own drivers. KitchenHub is the API path for marketplace access.
Can AIR sync delivery menu prices?
Yes, once the delivery apps are connected. AIR includes channel pricing so restaurants can protect margins by platform instead of manually editing every marketplace.
Can AIR pause channels or adjust prep times?
AIR is building service pace controls. Some platforms limit what can be changed after an order is accepted, so the best flow may be queueing orders briefly, setting the right time, then accepting.
Can AIR dispute delivery chargebacks?
That one is coming, not built yet. The plan is to monitor delivery reports and help dispute invalid chargebacks from POS evidence. Until it ships, your brief marks it as coming.
Can AIR support local delivery from the restaurant website?
That is the goal. We are exploring delivery dispatch partners such as Shipday for restaurants that want direct delivery from their own website.
Data
Food cost, inventory, loyalty, and reporting
Does loyalty work on day one?
Yes. Loyalty can start on day one. The richer reporting gets better after the restaurant has 30 days of orders, redemptions, and guest behavior.
When does food cost become useful?
On day one. Purchases divided by food revenue is your true food cost today, with no recipe precision at all. Recipes, invoices and vendor prices come next — they explain the gap between what a plate should cost and what you actually spent.
Can AIR scan invoices?
Yes. AIR is designed to use invoices to update vendor costs and eventually connect purchasing, plate costs, waste, and shopping lists.
Can AIR replace accounting or payroll?
Not yet. AIR can support timeclock and exports, but restaurants should keep accounting and payroll software until replacement workflows are truly ready.
What reports matter most early?
Day one: sales, orders, payments, printer status, and service flow. Day 30: loyalty, food cost confidence, delivery margin, SEO movement, and staff habits.
Roadmap
Coming soon and what to expect
What is coming, and not built yet?
Google Business Profile reports, Google Ads order reporting and ad spend in the brief (linking your Google Ads account works today), social posting, generated menu images, multi-location benchmarking, chargeback disputes, deeper marketing automation, and richer SEO reporting. Each one is marked as coming in your morning brief until the day it is live.
What will social posting and menu images do?
The plan is to generate menu-item images and short videos, create campaign assets, and schedule social posts using live menu, specials, loyalty, and website content. It is on the roadmap, not live.
Is AIR finished?
AIR runs a real restaurant every night, and the door is open. Day-one operating workflows are the priority, and anything still being built shows up in your brief marked as such rather than as a promise.
Why start now?
Setup is free, for as long as it takes. 7 days free, then $199 a month. Delivery apps included, hands-on setup, and a direct line into what gets built next.
Still deciding?
The fastest answer is to run AIR with your menu.
Setup is free, your first 7 days are free with a card on file, and then $199 a month, month to month, delivery apps included. There is also a demo if you want to click around first.